shipping policy

HALFTONES IS NOT RESPONSIBLE FOR ANY LOST/UNDELIVERED/REFUSED PACKAGES. THESE PACKAGES WILL BE VOIDED AND NOT ELIGIBLE FOR COMPENSATION OR REFUND. PLEASE TAKE CARE IN ENTERING YOUR FULL AND CORRECT SHIPPING ADDRESS AND SELECT TRACKED SHIPPING WHEN POSSIBLE

Order Processing: 

Please allow ~1 week for us to process your order.

For pre-order items, please refer to the description of the garment for an estimate as to when you will receive your order. An order will also be sent when your order is shipped.

Shipping rates: 

Shipping rates will be calculated at checkout. Shipping rates at checkout include an estimate as to when your order will be delivered. Please take note there may be delays in receiving your orders. 

While some international taxes are included at checkout, your order may be subject to additional import taxes depending on the country. HALFTONES is not responsible for these additional import taxes as it is the responsibility of the customer. 

For any other inquiries please reach out using the contact form or contact us at support@halftones.store

return policy

We are able to offer refunds/exchanges on items under the following conditions.

Refunds: if returned within 30 days of delivery in the original product packaging undamaged, unworn (excluding try-on), and unwashed.

Exchange:  if returned within 30 days of delivery in the original product packaging undamaged, unworn (excluding try-on), and unwashed.

In order to start a return. Please contact us via the contact form or contact us at support@halftones.store. Instructions will be given from there.

Damaged goods/Issues with orders.

Please contact us via the contact form or contact us at support@halftones.store

Per section 1 of the terms of service.

Section 1 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

The user agrees that their data (less credit card information) may be transferred unencrypted and involve transmissions over various computers and/or networks. Banking information will always be transferred encrypted.

The user agrees not to exploit, duplicate, reproduce, copy, any of our services, use of the service, or access to the service.

For any other inquiries please reach out using the contact form or contact us at support@halftones.store